SCSI (Southern Cleaning Services, Inc.) is a premier provider of
professional building services for retail stores and shopping centers,
office buildings, educational and health care institutions.
SOUTHERN CLEANING SERVICES, INC. PERFORMANCE COMMITMENTS
Conduct ourselves in an ethical and professional manner.
Keep an open line of communication by listening to our customers and responding to their needs.
Continually hold training classes with our management and personnel to insure consistent quality service and to take advantage of innovations in our industry.
Respond to our customers’ needs, requests and demands in a timely manner.
Continually evaluate our organization to enhance customer service.
Create and develop original solutions to overcome obstacles and capitalize on mutually rewarding opportunities.
Create safe working environments to insure the safety and welfare of our customers, their associates and patrons, and our personnel.
Establish partnerships with our customers, vendors, and distributors to create a teamwork environment that will optimize operations for all.
SOUTHERN CLEANING SERVICES, INC. QUALITY ASSURANCE PROCEDURES
The following are ways we will ensure that the quality of service we provide to our customers is maintained at an acceptable level consistently.
Our commitment to customer service begins at the top of our organization. The President and Vice President of our company will be in the field visiting our customers at different times each month. This enables us to evaluate the quality of services provided, to communicate directly with our customers and to show the level of commitment made to them and their satisfaction.
Our Regional Managers are responsible for numerous locations in a large area. They will personally inspect each of the locations in their region at least once per month. They will develop working relationships with each of the customers. By developing these relationships we are able to better understand our customers' needs, react quickly to concerns, and build long lasting business partnerships. We have found that the keys to service are communication, responsiveness, and teamwork. We can better serve customers when both parties know and understand each other’s operation.
District Managers work in smaller circles or areas that contain only 5 to 10 locations. This enables them to see each location once per week. This will allow them to respond to our customers’ concerns and needs quickly. They will also make sure that all employees and location managers are properly trained to perform the services efficiently and effectively.
Location Managers are possibly the most important part of our service program. They are responsible for all day-to-day operations of their location. As the first line of communication with our customers they must be familiar with the customers’ needs and operations. This is necessary to coordinate the order of services, and establish schedules. The location manager will train all new employees under the supervision and direction of their district manager.
Lastly our Home Office in Alabama is open Monday through Friday between 7:00 a.m. and 6:00 p.m. Central Standard time if customers need to speak to someone quickly. All members of SCSI’s management team have an 800 pager with voice mail to ensure calls are returned promptly. It is our goal at Southern Cleaning to make sure our customers stay our customers.